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Privacy Policy

Conditions of Travel
Disclaimers
Privacy Policy

Your personal information is always protected

All World Travellers stores have robust processes and systems in place, both physically and electronically, to ensure that your personal information is protected and not misused, altered or destroyed, giving you peace of mind when you entrust us with your personal information that all details will remain private and confidential.  These processes are regularly reviewed and altered to ensure the best possibly protection is in place.

 

There are various ways in which we collect personal information from you, including:

 

• Traveller profile form (sometimes completed verbally with your World Travellers consultant)
• When you respond to a competition or survey
• When you request information from us either via our websites or via a newsletter
• When you make a holiday booking with us

• When you register with us to be able to post reviews

The type of personal information we collect and maintain can include:

• Names
• Email address
• Postal and mailing address
• Financial details (for payments & guarantees if applicable)
• Phone number(s) including mobile
• Membership numbers and passwords (if necessary)
• Personal travel preferences
• Passport details, including a copy of the photo page of your passport
• Any other information you may choose to give us

 

Your personal information is used to provide you with the products and services you have asked us to provide to you.  World Travellers may further use your information for the following:

 

• Regulatory reporting and compliance
• Identification of fraud or error
• Internal processes and administration
• Keeping you informed of important travel updates

You have full and unlimited access to your own personal information, and we will happily amend or correct your information for you at any time.

Your information can be disclosed to a third party by World Travellers as follows:

• When permitted by law, for the purposes of protecting against fraud
• When you consent

 

SPECIAL NOTE: World Travellers acts as an ‘agent’ for Service Providers, and therefore must disclose your personal information to other travel companies or related companies involved in fulfilling your travel requests. When this occurs, these other companies are legally obliged to also protect your information and not use it for further purposes without your consent.  World Travellers is not responsible for ensuring this however and cannot be held liable.

 

Newsletters & Surveys

 

You will only receive newsletters (either electronically or by post) or other marketing material from World Travellers if you have consented to receiving these. If you prefer not to receive electronic items from us (newsletters or surveys), please use the unsubscribe facility and your details will be removed from our database.  If you prefer not to receive postal mail from us, please contact your local World Travellers store or email us and your details will be removed from our mailing database.